Lifetime Warranty

At Alsahra™, we don’t believe in disposable jewelry.

We build every piece to last — and we back that with real protection.

 

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What’s Covered

 

Lifetime Warranty — Gemstones

Your stones are covered for life.

If a gemstone ever loosens, falls out, or shows abnormal wear — we’ll replace it, no questions asked.

2-Year Warranty — Craftsmanship

Covers any defects in materials or workmanship (e.g. faulty clasps, broken chains, misaligned settings) for 2 yearsfrom the date of purchase.

 

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What’s Not Covered

 

 

• Lost or stolen items

• General wear and tear from heavy use

• Damage from chemicals, misuse, or accidents

• Unauthorized repairs or alterations

 

 

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Proof of Purchase & Warranty Certificate

 

 

• Proof of purchase (order number or receipt) is required for all claims.

• For orders placed after August 1, 2025, you must also present your official Alsahra™ Warranty Certificate, which is included with your shipment.

 

Keep your certificate safe — it’s your key to hassle-free support.

 

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How to Claim

 

 

1. Email us at [support@yourdomain.com] with your order number, a photo or video of the issue, and your warranty certificate (if required).

2. We’ll respond within 24–48 hours.

3. If approved, we’ll ship a replacement or handle the repair at no cost.

 

 

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Alsahra™ is committed to craftsmanship that lasts.

If your jewelry isn’t perfect, we’ll make it right — simple as that.